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Terms and Conditions

Information, Security and Notice and Conditions of Use

The information we collect includes; client name, address, and telephone number; e-mail address; credit card information; names of people who have purchased and to whom we have been shipped, school, year and program.

It's important for you to protect against unauthorized access to your password and your computer. Be sure to sign off when you've finished using a shared computer.

If you choose to visit bwproductions.ca, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the province of Ontario. If you have any concern about privacy at BWProductions, please contact us, and we'll try to resolve it.


Privacy Policy

 

BWProductions fully respects your privacy. We know you care how information about you is used and shared, and we appreciate your trust that we will handle your personal information carefully and sensibly. Any personal information collected from you is strictly for the purpose of processing your order and will not be shared, sold or otherwise distributed under any circumstance.

At certain times we may follow-up with our clients via e-mail. Usually as a reminder if you have not purchased. If you do not wish to receive these communications simply choose the opt-out selection (do not mail) option on the e-mail, or contact us directly and we will remove your name from our database.

Payment Policy

We accept Visa and MasterCard credit cards as well as cheques or money orders as payment for portrait package orders.

All payments are processed in Canadian dollars (CDN). Tax and a shipping and handling fee will be added to the cost of all package prices.

Payment must be received in full, before order is processed and shipped.

For payment by credit card; Your credit card will be charged as soon as you click submit on the site. Once payment has been received in full and confirmed, your order will go into production.

For payment by Cheque or Money Order; Payment must be received in full before your order goes into production. The time till your receive your order is from the time payment is received, not from the date the order is submitted.

Credit card information is submitted and processed securely through our hosted payment page, ensuring that all data remains protected.

To minimize online fraud, all credit card transactions are subject to Verified by Visa service, MasterCard SecureCode®, Address Verification Service (AVS) and Card Validation Value (CVV).

When confirming an order we will only reveal the last four digits of your credit card numbers. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

Order and Delivery Status

Immediately after you submit your order and payment has been processed, you can click on the tab, Order Status. This will indicate that your order has been submitted.

You can also monitor your order by logging in to bwproductions.ca. Log into your account to see a summary of your purchases and their status.

You can also send an email to bwproductions@rogers.com for an order update and/or Canada Post tracking number.

Once BWProductions receives an order and confirmed payment in full, it takes approximately 4-6 weeks for production and delivery of a finished portrait package. At certain high volumes times (Holidays and Convocation) delivery times may be slightly longer.

Taxation

We are required to collect a Goods and Services Tax (GST) of 5% on all sales shipped within Canada. Shipments to Ontario, Newfoundland and Labrador, and New Brunswick are subject to the 13% Harmonized Sales Tax (HST). Shipments to Nova Scotia are subject to the 15% HST. And, shipments to British Columbia are subject to the 12% HST.
Applicable taxes will be charged on all product and services.

Shipping

Our standard (mandatory) shipping and handling fee is $7.95 per package. This applies to all packages shipped within Canada.

We do ship to international destinations at an additional charge. For orders outside of Canada, please contact our office for shipping estimates.

Portrait packages are mailed via Canada Post by regular parcel or expedited parcel service.
Delivery can be made to residential and business mailing addresses in Canada.

Shipping takes 2-9 business days. Delivery standards are for items sent between major urban centres and depend upon destination. All Canada Post services are subject to terms and conditions.

Depending on the size of your order and shipping destination it may require a signature. In these circumstances you might be required to pick-up your parcel from the local Canada Post outlet.

We can only accommodate one "ship to" address per order. To send packages to multiple addresses you will have to complete each order separately.

Liability: BWProductions cannot be responsible for delays or loss during shipping. In case of loss, BWProduction’s liability is limited to replacement of the portrait package or refund. We cannot accept liability for lost, stolen or damaged portrait packages, failure or delay to produce or deliver portraits or products caused by transportation, material availability, labour disputes, natural disasters or other causes beyond our control.

Refund/Return Policy

If for any reason you are unhappy with your portrait package, please call us.
We will either replace it or refund your money.
If you need to return a package (due to damage or error), contact our office for directions on return shipments.
All damages, errors, or missing pictures and/or components must reported within 30 days.

Image Archiving

BWProductions will retain your portrait image files on the BWProductions website for a minimum of 1 year from the date of your sitting.
After 1 (one) year, if you wish to have your images reposted, please make your request by contacting our office – a charge may apply.
     
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